Our

FAQ'S

You have a question, we have the answer!

General

About Dubai & Desert

Dune bashing is an adventure sport where large 4×4 vehicles are driven on dunes. Just like any other sport, dune bashing is fun and exciting and has become a major tourist attraction in the UAE today. This is an absolute MUST for everyone who visits Dubai.

When in Dubai, lightweight clothing is recommended during the summer whereas suitable clothes should be worn during winter when temperatures can fall especially during night time. Clothes revealing one’s body is considered offensive and should be avoided when outdoors. The climate in the Dubai desert is very different from the city. During the day, loose fitting clothing and shoes that can be easily removed. Flip flops and sandals are best to wear in the desert.

However, at night, please use the following as a guide:

From May to October, wearing loose clothing, shorts and t-shirts are recommended.
From November to April, be ready to dress in layers.
Between December and February, it can quite cold in the desert in the night where the temperature can get down below 15 degrees Celsius. Wearing jeans, closed shoes, shirts and jacket is recommended during this period.

It must be the highlight that Dubai is a Muslim state and alcohol is not permitted under the rules of Islam. However, Dubai government had been flexible allowing alcohol service in some Hotels and in a desert camp. If you decided to drink alcohol in the desert, we would always encourage our guests to drink in moderation.

There are good reasons why we recommend Private Tour vehicles for families or groups with children under 5 years old. Toddlers will show their emotions during tours so sharing the car with other guests would be improper and unfair to other guests. We also adjust our driving speed and dune bashing skills to our little guests and their families to guarantee everyone has an amazing experience.

If you are pregnant, you must inform Royal Mirage Tourism prior to the tour so drivers can be notified to give extra care while driving. Please, book a private car, so we can make the necessary adjustment to accommodate you safely and guarantee a wonderful adventure for everyone.

For guest who wishes to have a Guide that can speak Arabic, Russian, German, Italian, French or Chinese, please let us know at the time of booking to accommodate your request. Additional charge may apply.

Safaris and tours that include lunch or dinner will always include vegetable dishes. However, if you have a special request or food allergies, please let us know at the time of booking to accommodate your request.

Photography in Dubai and UAE is welcome outdoors in general. However, guests should take extra precautions from taking pictures at beaches, private areas, airport terminals and government offices. Whenever possible, it is recommended to sought from respective offices when taking pictures in shopping malls and private areas. Taking pictures of unknown people especially local Arabic women and the police in uniform is considered rude, offensive and illegal in Dubai and UAE.




Booking Tours

Questions regarding your booking with royal mirage tourism

Royal Mirage Tourism LLC incorporate ‘per person’ charge for luxury safaris and inbound
tours in Dubai and the United Arab Emirates. Price inclusions can be found in the drop-down
menu under Tour Overview section that clearly indicates the ‘per person’ charges along with an
explanation.

Any costs that are not included in the total price will be listed under the “What’s Extra” section
of the tour description.

For any questions and/or concerns regarding the price of the tours, please contact the Booking
and Reservation by email or contact us directly at +971 50 650 4181.

It’s easy! Just follow these steps!

STEP 1: Click on the tour you’re interested in

STEP 2: Fill your details in “Book your trip” on the right side and please, send us a booking
request. We’ll come back to you as quick as possible.

PHONE: +971 50 650 4181
E-MAIL: info@royalmiragetours.com

3. My booking confirmation needs to be corrected. What shall I do?
Send us an email or give us a call!

PHONE: +971 50 650 4181
E-MAIL: info@royalmiragetours.com

Send us an email or give us a call!
EMAIL: info@royalmiragetours.com
PHONE: +9714 344 0402

Thank you for choosing Royal Mirage Tourism! It is our pleasure to serve you.

Royal Mirage Tourism can create custom private tours just for you. We can arrange for you a
tailor-made experience that will suit your schedule and exquisite interests.
All you need to do is to send us an email or give us a call!

PHONE: +971 50 650 4181
E-MAIL: info@royalmiragetours.com

Thank you for choosing Royal Mirage Tourism! It is our pleasure to serve you.

Send us an email or give us a call! Our friendly staffs are happy to assist you.

You’ll receive an official email to confirm the date and pick up time with the driver name and
contact number.

You’ve made the right decision!

Send us a booking request with your interests and tour wishes and our tour designers will
create an experience of your dreams while considering all your expectations.

PHONE: +971 50 650 4181
E-MAIL: info@royalmiragetours.com

Yes, when your booking is confirmed you’ll receive by email the Safari Guides name and
contact number.

Our tour designers are available at:

E-MAIL: info@royalmiragetours.com

Limit guests capacity in the car in lin e to latest Dubai guidelines

Mandatory wearing of face masks

Maintain social distancing

Availability of hand sanitizer to travelers and staff

Transportation vehicles regularly sanitized

Mandatory contactless b English ody temperature checks in the camp entrance

Yes you can. However, to ensure that the tour will be a complete success, the lead traveller (coordinator) must assume certain responsibilities.

Thank you for choosing Royal Mirage Tourism! It is our pleasure to serve you.

It all depends on the availability of booked seats for the tour. By any means, Royal Mirage
Tourism will do its best to accommodate your request.

To avoid disappointment, please seek prior the tour date approval from us.

Additional fees might apply. In any event, the tour will need to be re-booked.

If you need assistance, please contact us.

PHONE: +971 50 650 4181
E-MAIL: info@royalmiragetours.com

All our Booking and Reservation staff are well trained and responsible for:

Process your booking and reservation request
Determine tour availability
Select tour start times
Provide tour prices

Any questions or concerns, please contact us.

PHONE: +971 50 650 4181
E-MAIL: info@royalmiragetours.com

Any of our published tours can be customized to better meet your needs. Please contact us
anytime for more information.

Thank you for choosing Royal Mirage Tourism! It is our pleasure to serve you.

STEP 1: Check your booking confirmation.

Are you at the correct meeting location?
Are you on-time?
Did you make alternate arrangements through email with Royal Mirage that differs from the information written on the booking confirmation?

STEP 2: If you are at the correct meeting location at the appointed start time, please contact your Guide mobile phone. The contact number was sent to you by email with the booking confirmation.

STEP 3: If you are unable to connect with your Tour Guide, please call us.

PHONE: +971 50 650 4181
EMAIL: info@royalmiragetours.com

No, you do not need to tip your Tour Guide. However, many of our guests would like to
acknowledge the excellent services extended by our Guides that made their holiday in Dubai
and UAE special. It must be highlight that there are no obligations to give a tip and if you do,
the amount depends completely on your kindness and generosity.

Safety & Security

What you need to know

Since all travels abroad involve some risk, Royal Mirage would recommend the Guests to avail suitable medical and/or travel insurance prior to the tour date.

Click here to view our Terms and Conditions.

Thank you for choosing Royal Mirage Tourism! It is our pleasure to serve you.




Payments & Refunds

Always good to know

We accept the following:

Cash payment. We allow our Guides to collect payment after the tour.
Bank transfer prior the tour.

Please contact us if you prefer to pay via bank transfer:

PHONE: +9714 344 0402
EMAIL: info@royalmiragetours.com

Thank you for choosing Royal Mirage Tourism! It is our pleasure to serve you.

Guest can reschedule booking due to sudden change in weather condition or
unexpected health condition subject for Royal Mirage Tourism approval.

“No Show” is 100% chargeable or non-refund policy shall be applied if
already paid in advance.

Booking confirmation becomes legal contract after being paid in full or
partial.

Our cancellation policy is free of charge if done at least 48 hours before the
tour date. If cancellation is done less than 48 hours before the tour, 100%
chargeable applies or non-refund policy will be applied if already paid in
advance.

For Private Dinner Setup and Group Safaris, our cancellation policy is free
of charge if done at least THREE WEEKS before the tour date. If cancellation
is done less than THREE WEEKS before the tour, cancellation is 100%
chargeable.

If you need to cancel, please contact us:
PHONE: +971 50 650 4181
E-MAIL: info@royalmiragetours.com

You may be eligible to receive a full or partial refund depending upon:

• the reason for your cancellation
• the number of days when the cancellation request was made prior to the tour date
• the cancellation policy option you chose at the time of booking

To view our cancellation policy, please click here cancellation policy.

To request a refund, please contact us:

PHONE: +9714 344 0402
EMAIL: info@royalmiragetours.com

Thank you for choosing Royal Mirage Tourism! It is our pleasure to serve you.

The exchange rates that we use to convert prices are set each morning based on the ‘Interbank
Rate’ from Oanda.com PLUS 2.75% (your credit card provider typically adds at least 3%).
The default currency for the tour prices is UAE Dirhams. The exchange rate that we use to
convert the prices are US$1.00 equals 3.68 AED.

For your convenience, you can pay for your tour in CAD, AUD, EUR, GBP, and JPY.
If you wish to pay in one of the above currencies, please, tell us prior the tour.

Note that once you book a tour, the price is fixed, even if exchange rate changes between the
time you book and the time you take your tour.

Thank you for choosing Royal Mirage Tourism! It is our pleasure to serve you.

Royal Mirage Tourism reserves its exclusive right to alter, reschedule or cancel any booking or
any part of its tour program due to unforeseen change in weather condition, sudden change on
government regulation, unexpected car breakdown, force majeure or any similar circumstances
without any legal liability particularly for bookings not yet paid in full or partial.

Royal Mirage Tourism will not be liable for any injury sustained by travelers with undisclosed
health issues, pregnancy, back problems or other similar condition.